My Cell Phone

I recently got a Smasung Fascinate smartphone and it is amazing! So there was like a software update so I clicked yes and it took like 3 hours to update. So then it reboots my phone and all my phone book is gone and like half my apps dispeared...So I like called Verizon and this like new hired person like tried to help but they just made it worse...It's fine now but really...debug your software updates!